Shipping Policy

Shipping Method

We currently ship all orders within South Africa using Aramex Store to Door.

Delivery Time

Once your order has been ordered, delivery typically takes 8–11 business days, depending on your location and courier operations. Business days exclude weekends and South African public holidays.

Please note that these delivery timeframes are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery through Aramex.

Delivery Delays

While we strive to ensure that all orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to:

• Weather conditions

• Public holidays

• High shipping volumes

• Courier operational delays

• Industrial action or strikes

• Incorrect or incomplete delivery information supplied by the customer

• Other unforeseen events

Although we are not responsible for delays caused by the courier or events outside of our reasonable control, we will make reasonable efforts to assist you in tracking your shipment and resolving any delivery issues.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is supplied and the parcel is returned to us, the customer may be responsible for any additional shipping costs required to resend the order.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 5 business days of the expected delivery date or receipt of the parcel.

We will investigate the matter with Aramex and work towards an appropriate resolution in accordance with the Consumer Protection Act and the courier's claims process.

Failed Deliveries

If delivery cannot be completed because nobody is available to receive the parcel, or the delivery address is inaccessible, Aramex may attempt a redelivery or return the parcel to us.

Any additional delivery charges incurred for re-shipping may be payable by the customer.

Force Majeure

We shall not be liable for delays or failure to deliver where such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, floods, fires, pandemics, strikes, civil unrest, government restrictions, or disruptions affecting courier services.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team and we will gladly assist you.